Refund policy

Personalized products

Because our personalized products are made especially for your order, we do not accept returns or exchanges on personalized items.

Monthly milestone set returns

The non-personalized monthly milestone set is eligible for return. Customers are responsible for return shipping costs. To arrange a return, email hello@simplycherishshop.com with your order number. Returns will be processed after we receive and inspect the product.

Cancellation requests

You may request cancellation within 24 hours of placing your order, provided production has not begun. Email hello@simplycherishshop.com with your order number.

Problems with your order

If your order arrives damaged, contains an error, or has another issue, please contact us within 15 days of delivery with your order number and clear photos so we can review it and help.